Project

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Web and Native app

Overview:

A platform that aims to assist seniors and their loved ones in accessing essential everyday home, property, and personal services.

2022

Objectives:

Platform aimes to ease the daily load of tasks for older adult population through offering an accessible way of booking essential everyday home services like laundry, grocery shopping, housekeeping, and property services like snow removal and eaves trough cleaning.

Process:

We started with gathering insights from existing home service booking apps (Angi, TaskRabbit, Thumbtack) and created a user flow that mimics familiar process of onboarding and service selection and booking.

We then gathered business and user insights on Bayshore clients that fit the user demographic, and how they currently interact with the existing applications.

Using mental models as an anchor in further decisions, we developed a happy path through wireframes to test the flow internally and externally, with the help of existing Bayshore users and stakeholders’ insights. It allowed us to move on to designing high fidelity prototype and start working on dashboards and focus on optimizing the overall user experience.

How did we do this?

Developed Over 200 APIs Across 30+ Microservices.
Hosted on AWS with Serverless technology, including API Gateway, Lambda, AWS Cognito, etc.
Implemented a Plug n’ Play architecture by integrating with several scheduling systems, EMRs, EHRs, CRMs etc.
Integration with Zoom SDK for Virtual Calls and Chat:
Leveraged WebRTC capabilities to embed virtual communication tools in the application.
In-App Push Notifications.
Utilized Google Firebase for effective and timely in-app notifications.
Advanced Customer Identity Management Using AWS Cognito.
Implemented at scale with features like Multi-Factor Authentication (MFA) for heightened security.
Continuous Delivery with AWS CodePipeline.
Streamlined deployment processes for efficient software updates.
Continuous Integration Using GitHub Actions.
Automated and optimized development workflows.
Automated Testing.
Integration tests using Appium and unit tests using the Flutter Framework for robust software quality.

Developed Over 200 APIs Across 30+ Microservices

Partners:

Partners play the role of service providers within the application, offering the requested services to clients. Platform’s responsibility is to bridge the gap between clients and partners. This was achieved by utilizing the app/platform to transmit client service requests to partners, including crucial details such as time frame, day, location address, and additional notes. Partners have the flexibility to accept or reject services based on their availability.

Team:

Team offers support for both partners and clients when it comes to technical difficulties or any questions users might have. Platform is also responsible to manage the list of clients and partners and handle requests through Creatio CRM that’s connected to the app.

Outcomes:

Since the beginning of the project, platform has made a lot of progress in user testing iterations, and the service has been successfully launched in 2022.